Privacy Policy

We Buy Silk Scarves
Last updated: July 2026

We Buy Silk Scarves is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use and store your personal information when you use our website or contact us about selling a collection of silk scarves.

1. Who We Are

We Buy Silk Scarves is a company registered in England and Wales.

Data Controller: We Buy Silk Scarves
Company number: 16712588
Email: hello@webuysilkscarves.co.uk

2. The Information We Collect

We may collect and process the following personal information:

Information you provide through our website or form:

Your name
Email address
Telephone number, if provided
Information about your scarf collection
Photographs of your scarves

Information collected if we ask you to send your collection to us:

Your postal address
Postage and tracking information
Communications between you and us
Bank account details provided for payment

We may also collect limited technical information about how you use our website through cookies and analytics.

3. How We Use Your Information

We use your personal information to:

Review information and photographs about your scarf collection
Decide whether we would like to see your collection
Communicate with you about your enquiry
Arrange postage and track parcels
Make and manage offers to buy collections
Make payments where you accept an offer
Return collections where an offer is declined
Maintain business, accounting and legal records
Operate and improve our service

We do not sell or rent your personal information.

We do not use your information for unrelated marketing without your consent.

4. Our Legal Basis for Using Your Information

Under UK data protection law, we rely on the following lawful bases:

Legitimate interests — to review enquiries, assess collections, communicate with you and operate our buying service.

Contract — where we take steps at your request in connection with a potential sale or where you agree to sell a collection to us.

Legal obligation — where we need to keep information for accounting, tax or other legal purposes.

5. How Your Information Is Stored

We use trusted service providers to operate our business, including:

Tally for form submissions
Airtable for internal processing and records
Xero for accounting records
Email providers for communications
Wix for our website

We take reasonable steps to protect your personal information and restrict access to people who need it to operate our service.

6. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary.

As a general rule:

Enquiries that do not proceed are normally retained for up to 6 months
Completed transactions and associated business records may be retained for up to 6 years for accounting, tax and legal purposes

Photographs may be retained where they form part of a transaction or business record.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information where necessary with:

Service providers that help us operate our website, forms, database, email and accounting systems
Royal Mail or other delivery providers where necessary to arrange or manage postage
Professional advisers
Legal, tax or regulatory authorities where required by law

We only share information where necessary for the relevant purpose.

8. International Data Transfers

Some of our service providers may process or store personal information outside the UK.

Where personal information is transferred internationally, we rely on appropriate safeguards required by UK data protection law.

9. Your Rights

Under UK data protection law, you may have the right to:

Ask for access to your personal information
Ask us to correct inaccurate or incomplete information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for your information to be transferred in certain circumstances

These rights depend on the circumstances and the lawful basis on which your information is being processed.

To exercise your rights, contact us at:

hello@webuysilkscarves.co.uk

10. Cookies

Our website may use cookies that are necessary for the website to function and, where enabled, cookies for analytics.

Where required, we will ask for your consent before using non-essential cookies.

You can manage your cookie choices through the cookie controls on our website.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

12. Contact and Complaints

If you have any questions, concerns or complaints about how we use your personal information, please contact: